Service & Supports

We pride ourselves on providing professional, prompt advice and support for all our customers. As a market leader, we believe it's our responsibility to share our knowledge and expertise with the industry, and support our customers in every respect. That's why we offer a range of first-class, hands-on training courses, a full complement of supporting documentation for all our products, and a number of free articles and guides.


Product Security

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Distributor in United Kingdom

Our DISTRIBUTOR take care of sales and the service for our product in United Kingdom.

For details about the Products & Services, Please contact Our distributor.

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Securty Update Period

You can see the security update periods for products subject to the PSTI Act.

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Mobile Troubleshooting App for iOS and Android Devices

Mobile Technician Pro (free)

This app provides information on error messages for all current models of GENERAL Inc. air conditioners. It also helps you check the condition of your air conditioner, such as thermistor resistance and pressure, and shows troubleshooting charts taken from service manuals.

Mobile Technician Pro combines the features of Mobile Technician and AIRSTAGE Service Monitor Tool into a single app, offering a more comprehensive and efficient experience.